Terms of service

Pilot access

Tixer is available as pilot access in Kenya. The service may change as we learn from real events. Tixer is not yet operated through a registered company, so these are pilot operating terms rather than a final commercial contract.

If you need to contract with a registered legal entity before using a ticketing product, wait until Tixer completes formal registration.

What Tixer does

Tixer provides event setup, public event pages, checkout state, payment verification, QR ticket issuance, gate check-in, event reports, support tooling, and platform billing records.

Tixer is not a bank, wallet, escrow provider, payout service, or marketplace. Payment providers handle payment collection, payment methods, provider fees, settlement, and payout timelines.

Organizer responsibilities

• Provide accurate event, venue, date, ticket, price, and organizer information.
• Use a valid settlement account and keep payment setup information accurate.
• Communicate event changes, cancellation decisions, refund expectations, and gate instructions to attendees.
• Use attendee data only for the event and related support.
• Do not publish unlawful, misleading, unsafe, or abusive events.

Attendee responsibilities

• Enter accurate buyer details during checkout.
• Keep ticket QR codes private unless transferring them with organizer permission.
• Do not attempt to reuse, duplicate, resell, or tamper with tickets.
• Contact the organizer or Tixer support if payment or ticket status looks wrong.

Fees and payments

Tixer does not take a percentage commission on ticket sales. Pilot platform fees are flat event fees based on paid ticket volume. Payment provider fees may apply and are handled by the provider.

Funds are settled directly by the payment provider to the organizer account based on the provider settlement timeline. Tixer does not hold organizer ticket revenue.

Availability and support

During pilot access, Tixer may be supervised closely and may not be available for every event. We may pause access, unpublish an event, or restrict functionality where needed for safety, payment integrity, support, or legal reasons.

Support requests should be sent to sup@tixer.live.

Future updates

These terms will be updated before broader public launch and after company registration. Continued use of Tixer after updates means you accept the updated terms.